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REFUND & RETURN POLICY

At vovanopet, we want you and your pets to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

30-DAY RETURN POLICY

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

Eligibility for Returns:

  • The item must be in the same condition that you received it, unworn, unused, with tags attached, and in its original packaging.

  • For hygiene and pet safety reasons, items with pet hair, signs of chewing, scratching, or excessive odor cannot be accepted for return.

  • You will need to provide proof of purchase (such as your order confirmation email or order number).

How to Start a Return:

  1. Please do NOT send items back without contacting us first.

  2. Send an email to support@vovanopet.com with your order number, the reason for the return, and clear photos of the item.

  3. Our support team will provide you with the return authorization and instructions within 24 business hours.

Damages and Issues:

Please inspect your order upon reception. Contact us immediately at support@vovanopet.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and send a replacement or issue a refund immediately.

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5–10 business days.