Contact Us

We're Here for You & Your Furry Friends

Have a question about our pet gear, need help choosing the right size, or want an update on your order? We’re always happy to assist you!

Customer Support

• Email: support@vovanopet.com

• Service Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)

• Response Time: We respond to all inquiries within 24 business hours.

Quick Assistance & Returns

• Order Tracking: When your package ships, tracking details are sent automatically to your email. Please allow 24–48 hours for tracking information to update.

• Returns & Exchanges: Please do not send items back without contacting us first. Email us at support@vovanopet.com with your order number to receive return instructions.

• Email Notice: If you haven't received a reply within 24 hours, please check your Spam / Junk folder.

Wholesale & Collaborations Interested in carrying vovanopet products or collaborating with us?

Please reach out to support@vovanopet.com with the subject line "Partnership / Wholesale".